COMMUNICATION

Achieving Interactive Outcomes

The behaviours in the table below show how you can demonstrate the skill of Achieving Interactive Outcomes at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Achieving Interactive Outcomes. Click on the links to access the resources.

PDFs
Situation Plan
This PDF provides you with a template for structuring a meeting or situation. In addition to the content of the meeting/situation it will look at the bigger picture, such as your overall outcome, what skills you might need to use, and your style of communicating. Using it will make you more effective, concise, and thorough.

Using Language Wisely
This PDF covers different techniques to change your language pattern depending on what outcome you want. It will help you to notice your preferred language patterns, change ones that aren’t working, and communicate in a more considered intentional way.
VIDEOS

ON THE JOB ACTIONS
Planning
Use the 'Situation Plan' to help you plan and prepare for important conversations or meetings. It is a very useful checklist.


Skills
The 'Situation Plan' reminds you to use several other communication techniques from other skills areas and competencies. It will hopefully direct you to investigate them as well, to build your confidence and effectiveness. These techniques are useful for a wide range of communication skills.


Language
Read 'Using Language Wisely' and compare your own habits of speaking, e.g. typical phrases and style with the advice given. For example, do you hint rather than ask directly? Have you been described as bossy? You can control the impact you are having against your plan for a meeting or conversation by the way you talk.