COMMUNICATION

Influencing Style

The behaviours in the table below show how you can demonstrate the skill of Influencing Style at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Influencing Style. Click on the links to access the resources.

PDFs
Influencing Styles
This PDF covers four different styles of communication you can use to influence people. Different people will respond differently to each of these four styles, so being able to switch between them when you need will help you to influence a much wider range of people.
VIDEOS
ON THE JOB ACTIONS

Awareness
Become familiar with the different influence styles by reading 'Influencing Styles'. Build your self-awareness of how you influence by completing the 'Influencing Styles Questionnaire'.

Practise
Decide on the most appropriate styles for a particular situation. Look for opportunities to practise the styles that you find difficult. Identify how your verbal and non-verbal behaviour changes for each of the styles. List the people you regularly have to influence and what combination of styles is likely to be most effective with them.