COMMUNICATION
Listening
The behaviours in the table below show how you can demonstrate the skill of Listening at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.
Foundation
- Listens actively by letting people speak, understanding correctly, and responding appropriately.
Resources
Below you will find learning resources to help you develop the skill of Listening. Click on the links to access the resources.
This PDF provides and explanation of an essential communication skill – building rapport. You will learn why it matters and how to do it, recognise when you can be more aware of building rapport, and if you need to make any adjustments in your behaviour. This will improve your communication skills and help you to build better relationships.
Managing Information Effectively
This PDF provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information at an individual level.
VIDEOS
Making Rapport Work
This video provides and explanation of an essential communication skill – building rapport. You will learn why it matters and how to do it, recognise when you can be more aware of building rapport, and if you need to make any adjustments in your behaviour. This will improve your communication skills and help you to build better relationships.
Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.
Build Rapport
Read and/or watch 'Making Rapport Work' as this will considerably enhance your ability to listen and understand what you and others are saying. Practise building rapport with anyone who you find difficult to follow.
Manage Detail and Big Picture
Read and/or watch 'Managing Information Effectively' to help you to pay attention to communicating in appropriate detail for yourself and another person or a group. You can then practise moving the conversation in a structured way through effective questions that connect detail with the big picture. This will enhance your ability to truly listen and understand someone else.